DRAFT — not yet approved. This wording must be reviewed (ideally by a lawyer) and approved by TicketWise before this page or the sign-up form goes live.
Privacy policy
Last updated: [DATE OF APPROVAL]
TicketWise Training Pty Ltd (ABN 15 698 886 609) runs this website and the TicketWise Wallet app. This policy explains how we handle personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What we collect
When you use the sign-up form, we collect your name, email address, state or territory, trade or role, the course you're interested in, and any tickets you choose to tell us about, with their due or expiry dates. We do not collect your Unique Student Identifier (USI) on this website.
If you enrol in a course, your enrolment details (including your USI where the law requires it) are collected and held by our student management system, RTObase, not by this website.
Why we collect it
- To tell you when enrolments open for the course you chose.
- To set up your free TicketWise Wallet account after you confirm your email.
- To remind you before tickets you've told us about are due.
- To send you news and offers, but only if you tick the box to agree. You can unsubscribe at any time.
Who we share it with
We use service providers to run our services: hosting (Amazon Web Services, Sydney), email (Microsoft 365), website delivery and spam protection (Cloudflare), and our student management system (RTObase) when you enrol. Some of these providers may process information outside Australia. We do not sell your personal information. [CONFIRM THE FULL LIST AND ANY OVERSEAS LOCATIONS BEFORE APPROVAL.]
How we keep it safe
Your information is stored on secured systems with access limited to people who need it. Sign-ups that aren't confirmed by email are deleted automatically after 30 days.
Accessing or correcting your information
You can ask to see or correct the personal information we hold about you by emailing admin@ticketwisetraining.com.au. Wallet users can also update their details in the app.
Complaints
If you have a privacy concern, email admin@ticketwisetraining.com.au and we'll respond within 30 days. If you're not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.